Help on Jowett Member Services

[Keith Clements]

-Email address and identity validation
I have put together a sequence of screen snips to assist in finding your way around the services. The facilities are frequently being updated so some snips may not be completely accurate. Please read carefully these notes and the webpages so that you understand why and what you are doing. If you think explanations could be made clearer for you and others, please contact the webmaster using the contact tab on jowett.net or by Private Message on JowettTalk (Top right of this webpage). Please copy the webpage address with your comment on it into your message. Everybody has a different level of computer skill, so some say there is too much on a web page, others not enough.
Click on any picture to get a better resolution image.
The start.
You can get to Member Services by clicking a button on various web pages or by clicking this link. https://jowett.net/services/account/emailregister.php
jowett.org has the MemberServices button in the top left (The zero arrow on the screenshot). People joining or renewing may go through the Membership webpage and use the buttons pointed to by the 1 to 4 arrows.

jowett.net has a MemberServices button at the top also.

Security of your data is important so please be vigilant and read the notices.

Please read and tick consent.

Fill in your details. The system checks phone and email entries so we have valid data. If you have a problem entering your phone number, please contact webmaster. But continue with one that works.

If all OK press Validate Email and you should have a confirmation screen. Please check.

The system tries to send you an email. If you do not receive within 5 minutes, please check that it has not been identified as spam. Put noreply@jowett.net in your safe senders list if it has. Google how to do this for your email client.e.g. Outlook, Gmail, AppleMail
You must click the activation link within 10 minutes of clicking the validate email button. This timeout is to enhance security in case the email is intercepted or sent to the wrong inbox. It happens often you know!

Click link.

and place the link in a desktop icon or bookmark the link in your browser. Use Google again to find out how to do this with your device (iphone, Android or Windows) and browser (Edge, Firefox, Chrome).

Enter a password so you can re-use the activation link once your session finishes.
A menu of the facilities will be displayed for your current role.
If you have not yet become a club member then you will be initially in the role 'not-listed' and have a menu of how to join a club and how to join the forum JowettTalk.
If you have started to join, but not yet had your application accepted or your membership has lapsed then you will have a role as either UK Lapsed, AUS Lapsed or NZ Lapsed .
If you are a current club member then your role will be UK member , AUS member and/or NZ member . If you are a member of more than one club then you will be asked to choose one of your possible roles.
If you are also a club officer there may be other roles you can chose.

[Keith Clements]

Click on any picture to get a better resolution image.
If you are joining the club then this sequence of snips will help you through the procedure.
You can click the Menu tab at the top to return to the Menu.

Chose the Join button rather than filling in a paper form or an electronic form and sending by email.

Your details from activation are copied over, but please check. Change and check changes, if you made any, and then click Next.

The system display the partial record that was saved to the database. Always look for this green message!

Then add your address details.

The system checks the address mainly against UK requirements so you can ignore the orange warning messages but not the red ones! Any issue please contact webmaster.

Some buttons may appear , and if you click each one you can automatically correct the errant entry.

When all is OK click the Next box.

Now you have got the idea, you can continue with the other application input and go onto the payment screens.
The Membership Sec is notified of each step you take and you will be informed when payment is received and the application accepted.

[Keith Clements]

Click on any picture to get a better resolution image.
If you are part way through joining or have lapsed membership then this will be your menu.
If you are joining you can carry on where you left off by clicking Complete Join or Check progress by looking at your whole record and amend accordingly by pressing Check button. This allows you not only to change any of your membership record details but also pay your renewal subscription.
You can also add your vehicle details or make changes to existing vehicle records that you own or that you have owned using the Search Vehicle button.
You can click the Menu tab at the top to return to the Menu.

Even lapsed members have access to the extensive Video Library and JowettTalk, but not the Jowett Library.

[Keith Clements]

Click on any picture to get a better resolution image.
Those in the role of UKMember have this menu.

If you click the Membership List Button
There is a complete up to date list of members and vehicles.
You can click the Menu tab at the top to return to the Menu.

If you click on the Search Vehicle button you can look at all the vehicle contributions that have been made.
First see if there are any details already in the system which you can then amend using the form. If there are not, you can add a new vehicle record. When you change an entry, the original data is not lost as a new record is created. It is thus preferable to make all changes for one vehicle at once, as each time you save the data a new record is created.

You can search on various criteria. Just press the relevant button, having entered the search data in the box.
If you find the vehicle in the list click, on the button with the record Identifier number in it. This vehicle record's data can then be added to or modified and a new record written to the system which the REGISTRAR can curate.
If the vehicle is not in the list, click the Add Vehicle button and you can add all the new data you have. There is no need to enter all the fields in the form. You can even link pictures in the record, perhaps one you have stored in JowettTalk in your personal album.

You can also search for members using various criteria such as by name or email or section.

You can also find members within a specified distance of a location.

You can also view members on a map which is linked to Google Directions.
You can select a map to display on various criteria by clicking a tab. Return using the Menu button.

The map can be used to find members close to you.
Why not give them a call.
On the 'search all' map there are various colour pins.
Click pin (Green=New member, Yellow=New Member first aid, Red= current member, no first aid, Blue=current member, First Aid) to reveal name, phone number and first aid codes (L=Jav,U=Jup,B=Brad,W=Pre-war,R=repairs,A=accommodation,T=towing,J=wants help,H=will help).
Please use responsibly and do not disclose member's personal information to non-members.

You can zoom in using the + button (bottom right) and scroll around by clicking, holding and moving the mouse (finger on mobile)
You can see details of member by clicking on pin.
Return to Menu by clicking Menu (top left).

[Keith Clements]

Click on any picture to get a better resolution image.
Those in the Role of a Club Officer have many more menu options depending on position held.

[Keith Clements]

Click on any picture to get a better resolution image.
The Video Choice button is available to all roles .

Enter a search value in the box and press the desired criterium. In this case the date the video was taken.
A list will be displayed of matches. Each video has an identifier in the numbered box. The first selects the video (Display video) to display in a browser window, the second (Enter Notes on the video)allows notes to be added on the video.

Pressing the first button of the desired video shows its filename displayed at the top of the screen. CLICK THIS LINK.

Your click opens a new browser tab which starts to download the video. Please be patient it may take a few minutes depending on speed of link and network traffic. You can close this tab by clicking the cross at any time and return to the video choice tab.

You can put the same Video ID into the search box and click the Video ID button which will bring up the details of the video.
If, as requested, you made notes (hopefully with some elapsed time markers) you can add these for others to see. It is best to compose these notes in a word processor and paste them into the Notes TEXT BOX.

[Keith Clements]

Click on any picture to get a better resolution image.
The map can be used to find current member (green pin) and lapsed members (yellow pin) close to you.
Why not give them a call?

You can zoom in using the + button (bottom right) and scroll around by clicking, holding and moving the mouse (finger on mobile)
You can see details of member by clicking on pin.
Return to Menu by clicking Menu (top left).

[Keith Clements]

Click on any picture to get a better resolution image.
The map can be used to find current member (red pin), new member (green pin) and lapsed members (yellow pin) close to you.
Why not give them a call?

You can zoom in using the + button (bottom right) and scroll around by clicking, holding and moving the mouse (finger on mobile)
You can see details of member by clicking on pin.
Return to Menu by clicking Menu (top left).

[Keith Clements]

So have you read the help guide? Well I guess you have because you are reading this. But please read it again as it tells you how to fix not receiving the emails.

I have added a second method for sending emails so you should receive one email from webmaster@jowett.net and one from Member Services.

If the email is coming in late then, it could be it is being relayed from another mailbox. One way around this is to use a direct mailbox. For example use a gmail client to read your gmail account rather than apple mail. Outlook mails also seem to have this issue. Please tell me if it is taking more than 5 minutes to receive the email.

If you are not getting the email at all then you need to sort out the safe senders in your mail system. You might have to do this in gmail AND apple mail or Outlook. You will need to search the web on how to do this for those mail clients. Note that the version of software you are using may also affect how to add a safe sender. You need to add webmaster@jowett.net or, if you can, the domain @jowett.net You should then be sure of getting the mails.

Remember the validation system only works if you click on the button in the last activation email the system sent you. This is not necessarily the last one you received! You should only ever need to do the email registration process ONCE! You also should enter a password when you click the activation button in the email.
To use member services again you do not need to register again, you should use the same activation link which worked and re-enter the password that you previously entered.

If you are getting the email within a couple of minutes of clicking the validate button, but it is still not working then please contact me. You may be falling foul of some sophisticated security checks to prevent hacking. These checks and many others are included to protect the personal data in the system.

[Keith Clements]

When you use the services and when you make changes the system logs what you do so that we can see who did what and when.
Thus your membership record has a history field that records what has happened. Here is an extract of someone who has just joined.
The last event means an email was sent to the Membership Secretary confirming payment should be on its way.

Code: Select all

UKLapsedUK775 725 2021-01-20T13:20:25*SendSaved*
UKLapsedUK775 725 2021-01-20T13:20:25*PaymentSaved*
UKLapsedUK775 725 2021-01-20T13:17:26*MembershipSaved*
UKLapsedUK775 725 2021-01-20T13:14:57*SectionSaved*
not-listed 725 2021-01-20T13:13:29*AddressSaved*
not-listed 725 2021-01-20T13:11:55*Created*

This is the full content of an email which shows additional history records showing the membership Sec changing the MembYear to confirm receipt of payment. Then additional changes made by the member changing the way they want to have their details published and to various vehicle records.

Code: Select all

Frd Blogs details have changed. 334,
Last change on : 2020-04-12T17:51:51*
This is the change history recorded by the system. If you suspect there is an error please contact the webmaster. You can see your current details by going to jowett.net and logging in to member services.
The history runs from the latest to oldest and is in the format--
Identifier of user who made change, session identifier, time change made , fields changed.
The user identifier is not the membership number but a key used by the database. It also says whether the change was made by the member or a club officer.
The date is followed by the time.
The process making the change is enclosed by stars.
This may be followed by an additional line indicating each detail that was changed separated by hashes.
The process may be join, check, admin or vehicle and be followed by a subprocess such as sent or confirmed.
If the latest change and the user making the change is UKmembership then you know the Membership Secretary has dealt with your renewal or application. You should check your membership record using member services.
Your membership will expire on the last day of 2020
UKMemberUK334 24 2020-04-12T17:51:51*Vehicle 1243 Saved*
UKMemberUK334 24 2020-04-12T17:48:34*Vehicle 1242 Saved*
UKMemberUK334 24 2020-04-12T17:40:51*Vehicle 1241 Saved*
UKMemberUK334 24 2020-04-12T17:37:04*CheckSent*
UKMemberUK334 24 2020-04-12T17:37:04*#Register#Publish#History#
UKMemberUK334 14 2020-04-11T10:15:53*Vehicle 1239 Saved*
UKMemberUK334 14 2020-04-11T10:12:44*Vehicle 1238 Saved*
membsecUK 2020-01-30T15:21:22*Checked*
membsecUK 2020-01-30T15:21:22*#MembYear#
webmaster 2020-01-27T09:59:51*Checked*
webmaster 2020-01-27T09:59:51*#Firstname#Name#Phone# 

If you do think any of these changes are not correct then please contact webmaster.
Check Loaded

The user identity is based on the role the membership system user was in when making the change. The system identifies the role and the system user ID., if applicable, as well as the session number The time stamp is in UTC /GMT. The change type is identified by the process doing the change and then follows perhaps the record, the step and the fields being changed.
When you make a change you (and various club officers depending on the type of change) should get an email notification but no personal data is sent in that notificaton. You have to look at the membership or vehicle record to see the detail.
Officers have the ability to see the history log of all changes made in time order, thus allowing them to keep track of what is happening.
In this way data can be updated by various people making it more accurate, more accessible and more timely.

[Forumadmin]

A couple of members of the Australian and New Zealand clubs have tried to join the UK club, but Member Services did not give them the option in the Menu when they started a session .

Now it does, hopefully.
The option is there also for JOAC members and lapsed members of all those three clubs.

[Forumadmin]

The new service is introduced in this topic.
Currently the jowett.org website is searched using one facility and the documents contained in JowettTalk can be searched using the other. The later is particularly useful as all the pdf documents, including all the club magazines, can be searched quickly and easily read without downloading to your device.

Hopefully you have an icon on your desktop or a bookmark in your browser to quickly start a Member Services Session. If not read this post.

When you get to your menu choose the Search_Archive facility.

You will be redirected to the search server so please accept.

Redirection to search server.PNG (6.81 KiB) Viewed 10395 times

Enter your search criteria which can be a single word or group of words. It is worth putting enough in to reduce the number of found documents.

Click the viewer button to see the document that might most useful from the list. Documents are listed in the order that the system thinks best meets your criteria.

You may have to page through the document to find the desired information which will be highlighted.

An example of using the Search service to share ideas with the community is shown in this post. Note the need to take care with sensitive information when publishing to a publicly viewable webpage.

[Forumadmin]

I have made another change today to make it easier to register. Now you enter the password when you register rather than a seperate step.
The original idea was that people who seem unable to think of a password would not have to do so. Those people still exist but now they will not get past square one until they do.
Some would spend more than 10 minutes thinking of one that would work, by which time the activation link had timed out!
This should also make the system a bit more secure so that if the email is intercepted it will not work without the password.

Please test if you have the time. The system should also work for those who have already set a password, but if you re-register to get a new activation link you now have to enter a password which is checked when you click the activation link.

[Forumadmin]

I have composed a help guide with screen shots that goes through the whole Member Services membership renewal process. If anybody asks please send them this link.

https://jowett.net/forum/viewtopic.php?p=44730

[Forumadmin]

THe members' map is useful for finding members close to you or for organising an event It can also be used for getting help as many members have completed the First Aid boxes when renewing (or by using CHECK DETAILS in Members' Services).
The map can be filtered using each of the various First Aid categories .
The map also shows new members and those providing or requiring help in getting a Jowett on the road.
By clicking on a coloured pin you can see member's details and get directions to their location.
The map is only accessible to members and the details are only shown of those saying they wish to have them published.

This is the banner showing what to do at the top of the page.
Click to go to menu of services available.
Click marker (Green=New member, Yellow=New Member first aid, Red=no first aid, Blue=First Aid) to reveal name, phone number and first aid codes (L=Jav,U=Jup,B=Brad,W=Pre-war,R=repairs,A=accomodation,T=towing,J=wants help,H=will help).
Please use responsibly and do not disclose member's personal information to non-members.

By zooming in and clicking on a pin you see the details of the member.

By clicking on the New member tab you see members who have joined within the last two years.